Refund & Cancellation Policy

Effective 20 October 2026

Try before you buy. You can use AdXray free on 10 ads before choosing a paid plan.
14-day money-back guarantee on your first payment for Pro or Business, monthly or yearly, once per person.
Cancel anytime. You keep access until the end of the period you've paid for.
The free plan is free. You're never charged unless you choose a paid plan.

1. Who you pay

Paid plans are sold by our payment provider, Paddle.com, which acts as the merchant of record. It takes the payment, handles any local tax and sends your receipt. Refunds go back to the payment method you used, through the same provider.

2. 14-day money-back guarantee

If AdXray isn't right for you, email adxray.com@gmail.com within 14 days of your first payment for a plan and we'll refund it in full. No questions asked. Please write from the Google email you signed in with, so we can find your subscription.

The guarantee applies once per person or company. Your paid access ends when the refund is issued.

3. Renewals

Plans renew automatically at the end of each month or year until you cancel. We don't refund renewal payments or unused parts of a period, with one exception: if a yearly plan renews and you email us within 7 days of the renewal date, we'll refund that renewal.

4. How to cancel

In the extension: open AdXray → Plans → Manage subscription → Cancel.
Or use the "Manage subscription" link in your payment receipt email.
Or email adxray.com@gmail.com and we'll cancel it for you.

After you cancel, you keep your plan until the end of the period you've paid for, then your account moves to the free plan. Nothing is deleted.

5. Changing plans

You can upgrade or downgrade at any time. Upgrades start straight away and the price difference is charged pro rata. Downgrades start at your next renewal.

6. When we may refuse a refund

We may refuse a refund if the account broke our Terms of Service (for example automated scraping or shared logins), or if refunds are being requested repeatedly.

7. Your legal rights

This policy doesn't limit any rights you have under the consumer laws of your country, including the EU and UK right to withdraw from a purchase. Where the law gives you more, the law applies.

8. How long refunds take

We process refund requests within 2 business days. Your bank or card provider may then take 5–10 business days to show the money back on your statement.

Contact

SUWAMINATHAN VIJIN, Tamil Nadu, India
Email: adxray.com@gmail.com